Refund policy

RETURN & REFUND POLICY

Last Updated: [DATE]

At TrakNest, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to help.

Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if the product meets the applicable return conditions below:

  • The return request is submitted within [7 DAYS] of delivery.

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and other included items where applicable.

  • You provide valid proof of purchase or your order number.

  • The product is not listed as a non-returnable item under this policy.

Products that have been used, damaged after delivery, altered, washed, or otherwise handled improperly may not be eligible for return, subject to applicable consumer rights and law.

2. Return Timeframe

Return requests must be submitted within:

[6-7 DAYS] days from the date of delivery.

To request a return, contact us at:

Email: traknestsupport@gmial.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos, where relevant

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Return Approval

Once we receive your request, we may review the order and the reason for the return.

If your request is approved, we will provide instructions for returning the product.

Please do not send a product back without receiving return instructions from us, as an unauthorised return may delay the resolution.

4. Return Shipping Costs

If the Product Is Defective, Damaged, or Incorrect

If you receive a damaged, defective, or incorrect product, TrakNest will generally cover reasonable return shipping costs, subject to verification and applicable law.

We may request photographs or videos to confirm the issue before arranging the return.

If You Change Your Mind

For eligible returns due to reasons such as change of mind, wrong selection, or other customer preference:

Return shipping cost: [CUSTOMER PAYS / STORE PAYS / DEDUCTED FROM REFUND]

Any applicable return shipping charges will be communicated before the return is processed.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within:

[6-7DAYS] of delivery

at traknestsupport@gmail.com

Please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A short video, if reasonably requested

  • Description of the problem

We will review the issue and, where appropriate, offer one of the following solutions:

  • Replacement

  • Exchange

  • Refund

  • Repair or other appropriate remedy

The resolution will depend on the nature of the issue, product availability, and applicable law.

6. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible at:

traknestsupport@gmial.com

We may arrange a replacement or refund after verifying the issue.

7. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method where reasonably possible.

Refund Processing Time: [48 Hours]

Please note that the time taken for the refund to appear in your bank account, card account, or payment wallet may depend on your payment provider or financial institution.

8. Refund Amount

For an approved refund, the refundable amount will depend on the reason for the return and applicable law.

Where applicable, deductions may be made for:

  • Return shipping charges

  • Non-refundable charges clearly disclosed before purchase

  • Damage or missing components caused by the customer

We will not make deductions that are prohibited by applicable law.

For products that are defective, damaged, incorrect, or otherwise covered by mandatory consumer protections, refunds or other remedies will be handled in accordance with applicable law.

9. Exchanges

We may offer exchanges for eligible products.

Exchange availability: [AVAILABLE ]

If exchanges are available, the replacement product may be subject to:

  • Product availability

  • Size/colour availability

  • Applicable return conditions

  • Any difference in product price

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law.

Examples may include:

  • Personalised or customised products

  • Perishable products

  • Hygiene-sensitive products after opening or use

  • Products specifically marked as non-returnable

  • Gift cards or digital products, where applicable

  • Products damaged due to misuse or improper handling by the customer

Any applicable non-returnable condition will be communicated on the relevant product page or before purchase where reasonably possible.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable Indian law.

11. Cash on Delivery Orders

For Cash on Delivery (COD) orders, any approved refund will generally be processed through a suitable electronic payment method or another method agreed with the customer.

You may be asked to provide the necessary payment details for processing the refund.

We will never ask for your full card PIN, UPI PIN, password, or other confidential authentication credentials to process a legitimate refund.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

traknestsupport@gmial.com

Cancellation may not be possible once the order has been processed, packed, or shipped.

If cancellation is accepted after payment has been received, any applicable refund will be processed according to this policy and applicable law.

13. Return Inspection

Returned products may be inspected to verify their condition and the reason for return.

If a returned product does not meet the applicable return conditions, we may decline the requested return or refund where permitted by law.

If we decline a return, we will communicate the reason to you.

14. Consumer Rights

This Return and Refund Policy is intended to provide a fair and transparent process.

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights, guarantees, warranties, or remedies available under applicable Indian law.

Where applicable law provides a customer with greater rights than those described in this policy, the applicable legal rights will prevail.

15. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or defective products, please contact us:

Store Name: TrakNest
Email: traknestsupport@gmial.com
Website: [https://www.traknest.com/]

Customer Support Hours: [24 HOURS]

We aim to respond to return and refund enquiries within [7 BUSINESS DAYS].

Thank You for Shopping with TrakNest

We value your trust and aim to make every purchase as simple and reliable as possible. If something isn't right with your order, please contact us and we'll do our best to help.